CASE STUDY: REVOLUTIONIZING CASINO MANAGEMENT WITH TEGATECH’S TOUCH TABLET PCS AT IGT AUSTRALIA

Introduction:
John van Waard, a sales executive at International Game Technology (IGT), understands the critical role of technology in enhancing casino operations. With a focus on improving table-based casino games like poker and blackjack, IGT Australia deployed over 400 Tegatech Touch Tablet PCs across various casinos, including Star City and Conrad Jupiters Gold Coast. These tablets revolutionized casino management by providing an unobtrusive and efficient solution for tracking table activities and enhancing player experiences.

Challenges Faced:
Traditional table game management relied on manual processes, such as periodic money and chip counting, leading to inefficiencies and potential errors. IGT Australia recognized the need for a streamlined table management system that could accurately capture crucial data without disrupting gameplay. The challenge was to minimize interruptions while providing real-time insights into player behavior and table performance.

Implementation:
IGT Australia selected Tegatech’s Sahara NetSlate a230T Touch Tablet PCs for their all-in-one design and touchscreen capabilities, perfectly suited for casino environments. Featuring a 12.1-inch resistive touchscreen and a 1.6GHz Intel Atom processor, these tablets integrated seamlessly with existing casino infrastructure. Mounted on VESA-compatible Port Replicators, they facilitated easy access to peripherals like magnetic swipe card readers, enhancing data capture efficiency.

Key Features:

• Efficient Data Capture: The Touch Tablet PCs enabled dealers to quickly log important details, such as chip transactions and player activity, directly from the gaming tables without disrupting gameplay.
• Real-Time Insights: By tracking metrics like average bet and player duration, the tablets empowered casinos to optimize loyalty programs and tailor rewards based on individual player behavior, thereby enhancing customer satisfaction and retention.
• Space Optimization: With limited space in the casino environment, the compact design of the Touch Tablet PCs maximized operational efficiency while minimizing clutter.

Results:
The deployment of Tegatech’s Touch Tablet PCs transformed casino management at IGT Australia, providing real-time insights into table activities and player behavior. By streamlining data capture and analysis, casinos could optimize their loyalty programs and improve customer engagement. The tablets’ reliability and performance ensured uninterrupted gameplay, contributing to a seamless and enjoyable gaming experience for players.

Customer Satisfaction:
John van Waard commended Tegatech for their expertise in touchscreen technology and their commitment to delivering innovative solutions tailored to IGT Australia’s needs. The partnership with Tegatech provided IGT Australia with a competitive edge in the market, benefiting both the casinos and the players.

Conclusion:
Through the deployment of Tegatech’s Touch Tablet PCs, IGT Australia revolutionized casino management, offering precise table data and enhancing customer loyalty programs. By embracing technology to streamline operations and improve player experiences, IGT Australia and Tegatech set a new standard for innovation in the gaming industry.